"Strolling the Agora..." the blog posts of Murray Shor, Shopping Center Digest

Wednesday, April 10, 2013

Online Retailers Starting to Appreciate Value of Brick and Mortar Stores

Posted by Techvibes Newsdesk
This article was written by Glen Korstrom and originally published in Business in Vancouver.

E-commerce ventures and traditional retailers are rapidly fusing sales strategies and creating a hybrid model that includes online and in-store purchases.

As street-front retailers reduce store size, opt for kiosk-style outlets within stores and increase marketing budgets for online sales, e-commerce ventures are opening more pop-up stores that last weeks or months instead of days.

Vancouver-based online suit-seller Indochino launched its first pop-up store in Vancouver in November 2011 and has since had seven other pop-up stores in cities such as San Francisco, New York and Chicago.

CEO Kyle Vucko told Business in Vancouver that his company has increased pop-up store opening times to several weeks for the one currently in Boston. Its first pop-up store lasted four days and offered customers the opportunity to book sessions for Indochino staff to take their measurements.
Vucko’s company continues to more than double its revenue each year and recently moved its 40 Vancouver staff to a larger office in Vancouver’s Railtown neighbourhood, east of the downtown eastside.

Vancouver’s other major e-commerce venture, Coastal Contacts, is also scouting around for potential pop-up stores.

It opened a new 1,000-square-foot store under its Clearly Contacts brand on Robson Street between Burrard and Thurlow streets on March 21.

CEO Roger Hardy refers to the store as a “pop-up”; its lease is rumoured to be six months.
Hardy would not disclose the length of the store’s lease, but he said it’s shorter than leases that most retailers sign and that he is simply testing out the location.

Coastal Contacts’ Lensway subsidiary operates six street-front locations in Sweden, and Hardy said the stores have helped boost e-commerce sales in that Scandinavian country.

“There’s evidence that hybrid models of retail are going to be the most successful.”

FUTURE OF RETAIL

Indochino and Coastal Contacts’ moves come as another successful e-commerce retailer, U.S.-based Bonobos, is taking pop-up stores one step further by opening Bonobos Guideshops.

Tuesday, January 22, 2013

From NRF - The State of Retailing Online Report 2013

The State of Retailing Online 2013 launches! 
We're excited to announce that the results of the first survey of the State of Retailing Online 2013 study were released on January 13, 2013 as part of the First Look track at the NRF BIG Show.  Covering metrics and key initiatives for retailers in 2013, the report findings help retailers benchmark their online business and highlight areas of focus in e-commerce this year. 
To learn more or to participate in a future SORO study later this year, please contact Fiona Swerdlow, Head of Research at Shop.org.   
 
Key Take Aways from the Report:

Key eCommerce Metrics Continue To Grow
On average, the web retailers surveyed in Forrester and Shop.org’s annual The State of Retailing Online study saw growth of 28% in 2012 over 2011. The majority of retailers also responded that the following key site metrics improved in that same time frame: site conversion rates, average order values, and the percent of sales from repeat shoppers.

Key eCommerce Metrics Continue To Grow
On average, the web retailers surveyed in Forrester and Shop.org’s annual The State of Retailing Online study saw growth of 28% in 2012 over 2011. The majority of retailers also responded that the following key site metrics improved in that same time frame: site conversion rates, average order values, and the percent of sales from repeat shoppers.

Mobile sales are Growing particularly Rapidly
While Forrester’s mobile commerce forecast figures show a minority of eCommerce sales (less than 5%) coming from phones, the retailers that responded to our survey said that, on average, they experienced a 129% lift in year-over-year sales from smartphones and a 178% lift from tablets.

Mobile has a net positive impact on Retailers’ Conversion Rates
Th irty-six percent of the retailers surveyed said that mobile sales and traffic have helped their company’s overall web conversion rate, while 29% of the retailers said that mobile sales and traffic have decreased their overall conversion rate.

Site optimization is The Key investment area For 2013
Retailers say that their top priorities in 2013 are improving their site’s conversion rates and redesigning their site experience -- in other words, optimizing their site’s overall performance. Many retailers specifi cally called out plans to focus on the checkout experience and to adjust their site to accommodate a responsive design framework.

Click here for the Table of Contents & Figures.

Click here for more details on the report and how to obtain a copy